Accessibility Information For Visitors
This page has been designed to be useful to people visiting our city and district with limited mobility or additional needs.
City car parks with disabled bays
If you are a disabled blue badge holder you can park for free in our disabled bays in our car parks. The following city car parks have disabled parking bays and directions/maps are available from www.lichfielddc.gov.uk/carparkmap:
Bird Street (WS13 6AE) 8 spaces
Bird Street car park also has an accessible toilet with a radar lock (open 9am - 6pm everyday) (Lichfield toilets)
Sandford Street (WS13 6TU) 2 spaces
The Friary (WS13 6QE) 21 spaces
The Friary car park also has a Changing Places toilet with a radar lock (open 8am - 5pm everyday - see below)
Birmingham Road, next to train station (WS13 6HP) 1 space
District Council House (WS13 6HP) 1 space WEEKENDS ONLY
Birmingham Road bus station (WS13 6HP) 2 spaces
Birmingham Road bus station car park also has an accessible toilet with a radar lock (open everyday 7am - 6pm) (Lichfield toilets)
Birmingham Road multi-storey (WS13 6HP) 10 spaces
The multi-storey also houses the shopmobility service - see below
Backcester Lane middle level (WS13 6JH) 8 spaces
Gresley Row (WS13 6JE) 3 spaces
Redcourt (WS13 6JW) 3 spaces
Lombard Street lower (WS13 6DW) 5 spaces
Lombard Street upper and outside (WS13 6DW) 4 spaces
Historic city parks car parks with disabled bays
Shaw Lane (WS13 7AG) 2 spaces
Greenhough Road (WS13 7AW) 2 spaces
Shop Mobility Service
Lichfield operates a shop mobility service and hires out scooters and wheelchairs. Call 01543 308999 on weekdays or 07779 333807 on Saturdays.
Train arrivals and departures
Lichfield City Station has a lift to all platforms.
Lichfield Trent Valley does not currently have a lift to the southbound platform. The nearest station with an accessible southbound platform is Tamworth. For more information visit http://www.nationalrail.co.uk/stations/ltv/details.html
Attractions
All of our attractions are committed to being as accessible as possible to everyone visiting our city and district and many offer special guided tours for people with limited mobility, visual or hearing impairments.
However, due to the historic nature of some of our attractions, some parts are not fully accessible to wheelchair users or those with mobility problems.
Each of our attractions has their accessibility information, which includes information about toilets, changing facilities and more, listed on their individual website page. To find out more about each of our attractions visit the attractions page and click on the accessibility tab under the venue you are interested in visiting.
If you have particular needs, we recommend you contact the venue directly or call our tourist information team on 01543 308924 before visiting.
Accessible guided tours
From the Cathedral through to the National Memorial Arboretum, many of our attractions can offer specially designed guided tours for people with limited mobility, visual or hearing impairments. If you are interested in finding out more, we recommend you contact the venues you are interested in visiting directly.
Our Green Badge Guides also offer a range of guided walking tours throughout the city and can tailor some tours to meet individual requirements, including tours for people with visual or hearing impairments. To find out more and book a tour contact our groups officer on 01543 308210 or email aileen.beesley@lichfielddc.gov.uk
Accommodation
Our local hotels and bed & breakfasts are keen to offer a warm welcome to everyone visiting our city and district, and many have specially trained staff who can offer added advice and guidance to those with particular needs.
However, due to the historic nature of some of our local buildings not all of our accommodation may be fully accessible to everyone.
Many of our accommodation providers have their accessibility information listed on their individual website page. To find out more about visit the accommodation page and click on the accessibility link.
If you have particular needs, we recommend you contact the venue directly or call our tourist information team on 01543 308924 before visiting.
Shops, restaurants and cafes
Our local shops, restaurants and cafes are committed to offering a great service to everyone who visits them and many cater for people with particular needs – from particular dietary requirements, through to mobility issues.
However, due to the historic nature of some of local buildings not all of our shops, restaurants and cafes may be fully accessible to everyone.
If you have particular needs, we recommend you contact the venue directly or call our tourist information team on 01543 308924 before visiting.
Find out about local shops here.
Find out about local eateries at here.
Accessible and Changing Places toilets
The following are public disabled toilets available and radar keys can be bought from the tourist information desk at Lichfield Library, open 9.30am – 4pm Monday – Saturday.
Bird Street car park (WS13 6AE) has an accessible toilet with a radar lock and is open 9am – 5.30pm everyday.
Birmingham Road bus station car park (WS13 6HP) has an accessible toilet with a radar lock and is open everyday 7am - 6pm.
Swan Road (on the corner of Museum Gardens) has an accessible toilet with a radar lock and is open everyday 9am - 5pm.
The Friary car park (WS13 6QE) has a Changing Places toilet with a radar lock and is open 8am - 5pm everyday (except for Christmas Day). It is located on the ground floor of the car park and offers people with profound and multiple learning or physical disabilities extra features and more space to meet their needs including:
- a height adjustable adult-sized changing bench and sink
- a ceiling track hoist
- extra space for up to two carers
- a centrally placed toilet with room either side for carers
- a curtain for privacy
- wide tear off paper roll to cover the bench
- a large waste bin for disposable pads
Lichfield Historic Parks has an accessible toilet in the Swinfen Broun Pavilion which you do not need a radar key for. You can request a hoist from the Ranger Station (next to the crazy golf course) or by calling Lichfield District Council’s parks team on 01543 308867. Find out more here.
Visit https://www.lichfielddc.gov.uk/Residents/Transport-and-streets/Public-toilets-locations.aspx for more information.
RADAR Keys
Lichfield Tourist Information desk sell and offer RADAR key for hire, in exchange for a small deposit.
RADAR keys for sale: RADAR keys cost £10 and are non-returnable, unless they damaged/faulty.
RADAR keys for hire: It costs £10 to hire a RADAR key. RADAR keys that have been borrowed must be returned within the same day (before closing time, no later than 3.25pm). If you do not return your key by closing time, we will assume you wish to purchase the key and will ring it through as a sale. Your key will then not be returnable. This is detailed in the RADAR key terms and conditions of hire and does not affect your statutory rights.
When you hire a RADAR key you will be provided with a receipt and a terms and conditions of hire.
Any questions email info@visitlichfield.com or call the TIC team on 01543 308924.
Equality Act 2010
Tourism businesses have obligations under The Equality Act, which replaced the Disability Discrimination Acts 1995 and 2005 (DDA) on 1 October 2010. This includes treating everyone accessing their goods, facilities or services fairly, regardless of their age, gender, race, sexual orientation, disability, gender reassignment, religion or belief, and guard against making assumptions about the characteristics of individuals.
We are constantly adding to and updating this page, and are keen to hear your thoughts and comments on how you would like us to add or enhance this page. Please email any comments to emily.waldron@lichfielddc.gov.uk
